Privacy Policy

Effective Date: September 17th, 2026

Gilded Fern Estates respects your privacy and is committed to handling your personal information thoughtfully and responsibly.

This Privacy Policy explains how Gilded Fern Estates (“Gilded Fern,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, submit an inquiry, request information, reserve a property, book an event, or otherwise communicate with us.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

INFORMATION WE COLLECT

The information we collect depends on how you interact with Gilded Fern Estates.

Information You Provide

We may collect information you voluntarily provide, including:

Your name
Email address
Telephone number
Mailing or billing address
Preferred event or lodging dates
Property preferences
Guest count
Wedding, elopement, photography, or event details
Special requests or accessibility needs
Vendor or business information
Messages and other information submitted through an inquiry or contact form
Reservation, agreement, payment, and transaction information
Reviews, photographs, or testimonials you choose to provide

Please avoid including sensitive personal information in an inquiry form unless it is necessary for us to assist you.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies, including:

Internet Protocol address
Browser and device type
Operating system
Referring website
Pages viewed
Approximate location
Date and time of your visit
Website interactions
General traffic and performance information

This information helps us maintain the website, understand how visitors use it, improve the guest experience, and identify technical or security concerns.

Information From Booking Platforms and Other Sources

Gilded Fern Estates may receive information through third-party booking and property-management services, including Hostaway, Airbnb, Vrbo, Google, and other platforms through which our properties may be listed or reserved.

Information received from these services may include your name, contact information, reservation details, guest information, communications, payment status, and other information needed to manage your stay or event.

Information provided to a third-party platform is also governed by that platform’s own privacy policy.

HOW WE USE INFORMATION

We may use personal information to:

Respond to questions and inquiries
Provide information about our properties, stays, wedding packages, and creative uses
Confirm availability
Prepare proposals, agreements, or booking details
Process and manage lodging, wedding, elopement, or event reservations
Coordinate with approved vendors and service providers
Communicate about payments, schedules, policies, arrivals, and departures
Provide customer service and on-site support
Maintain records of reservations and transactions
Improve our website, properties, packages, and guest experience
Send marketing communications when permitted
Protect our guests, properties, business, and legal rights
Prevent fraud, misuse, or security incidents
Comply with applicable laws and contractual obligations

We will not use personal information for materially different purposes without providing appropriate notice when required.

RESERVATIONS AND PAYMENTS

Reservations or payments may be processed through Hostaway, Airbnb, Vrbo, Wix, a payment processor, or another third-party provider.

Depending on how you book, payment information may be submitted directly to the applicable provider rather than Gilded Fern Estates. We generally do not receive or store complete credit or debit card numbers when a third-party payment processor handles the transaction.

These providers maintain their own privacy policies and security practices. We encourage you to review their terms before submitting payment or personal information.

COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies, pixels, analytics tools, and similar technologies to operate properly, remember preferences, understand website traffic, evaluate performance, and support marketing.

These technologies may be provided by Wix or by services connected to the website, such as analytics, embedded maps, social media tools, or booking platforms.

You may be able to control certain cookies through the website’s cookie settings or your browser settings. Disabling cookies may affect the operation of some website features.

HOW WE SHARE INFORMATION

We may share information only as reasonably necessary for the purposes described in this policy, including with:

Website hosting and management providers
Property-management and booking platforms
Payment processors
Email, communications, and customer-management providers
Analytics and website-performance providers
Professional advisers, such as accountants, insurers, or attorneys
Contractors and service providers assisting with a reservation or event
Approved vendors when coordination is requested or necessary
Government agencies, regulators, courts, or law enforcement when legally required

We may also disclose information when reasonably necessary to protect the safety, property, or legal rights of Gilded Fern Estates, our guests, vendors, or others.

If the business or its assets are sold, reorganized, transferred, or merged, personal information may be included as part of that transaction, subject to applicable law.

SALE OF PERSONAL INFORMATION

Gilded Fern Estates does not sell personal information for money.

Some website analytics or advertising technologies may be treated as “sharing,” “targeted advertising,” or a “sale” under certain state privacy laws, even when no money is exchanged. Where required, visitors may be provided with a method to manage applicable cookie or privacy preferences.

EMAIL AND MARKETING COMMUNICATIONS

If you subscribe to updates or otherwise agree to receive promotional emails, we may send information about Gilded Fern Estates, available stays, wedding offerings, events, or other updates.

You may unsubscribe at any time by using the link included in a marketing email or by contacting us. You may still receive nonpromotional communications related to an inquiry, reservation, payment, agreement, or upcoming stay or event.

PHOTOGRAPHS, REVIEWS, AND TESTIMONIALS

We may request permission to use photographs, reviews, testimonials, or other content relating to a stay, wedding, elopement, photography session, or event.

We will not intentionally use privately submitted photographs or testimonials for public marketing without permission or another lawful basis. Separate photography, media-release, or venue-agreement terms may apply.

Content posted publicly or submitted through a public platform may also be subject to that platform’s terms and privacy practices.

THIRD-PARTY WEBSITES AND EMBEDDED CONTENT

Our website may link to or display content from third-party services, including booking platforms, maps, social media platforms, review websites, vendor websites, or payment providers.

When you visit or interact with a third-party website or embedded feature, that provider may collect information according to its own privacy policy. Gilded Fern Estates does not control and is not responsible for the privacy practices, content, or security of third-party services.

DATA RETENTION

We retain personal information for as long as reasonably necessary to:

Respond to inquiries
Administer reservations and events
Complete transactions
Maintain business and tax records
Resolve disputes
Enforce agreements
Satisfy insurance requirements
Meet legal and regulatory obligations
Protect the properties and business

Retention periods may vary according to the type of information and the reason it was collected. When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to applicable law.

DATA SECURITY

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain.

However, no website, email system, electronic transmission, or data-storage method can be guaranteed to be completely secure. You provide information electronically at your own risk and should avoid sending sensitive payment or identification information through an unsecured email or contact form.

YOUR PRIVACY CHOICES

Depending on your location and applicable law, you may have the right to request:

Access to certain personal information we maintain about you
Correction of inaccurate information
Deletion of certain information
A copy of certain information
Information about how your data has been used or disclosed
Withdrawal of consent where processing is based on consent
An appeal if an applicable privacy request is denied
Opting out of certain marketing, targeted advertising, sales, or sharing

These rights are not absolute, and legal exceptions may apply. We may need to verify your identity before completing a request.

To submit a privacy request, contact us using the information provided below. We will respond as required by applicable law.

CHILDREN’S PRIVACY

Our website and services are intended for adults arranging accommodations, weddings, events, or other approved uses of the properties. They are not directed to children under 13, and we do not knowingly collect personal information online directly from children under 13.

If you believe a child has provided personal information through our website, please contact us so we can review and, where appropriate, delete it. Federal COPPA requirements apply to websites directed to children under 13 or operators that knowingly collect information from them. Federal Trade Commission

VISITORS FROM OUTSIDE THE UNITED STATES

Gilded Fern Estates is located and operated in Alaska, United States. If you access the website from another country, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your location.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy as our website, services, booking systems, or legal obligations change.

The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through another appropriate method when required.

If you have questions about this Privacy Policy, would like to make a privacy request, or believe your information has been handled improperly, please contact:

Gilded Fern Estates
Email: gildedfernestates@gmail.com
Phone: 907-310-1462
Contact Hours: Monday-Sunday 8 AM- 6 PM

Please include “Privacy Request” in the subject line and provide enough information for us to understand and respond to your request. Do not send credit card numbers, government-issued identification numbers, or other highly sensitive information through regular email.

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